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Have burned Lacwood pellets for 4 winters, consuming from 2 1/2 to 3 tons per winter depending on the year. They burn clean with high heat output. Following the stove manufacturer's maintenance schedule, there's very little build-up inside the burn pot. I tried several other pellet brands and regularly got clinkers with those but not with Lacwood. (I use a Dellpoint Europa 75 34,000 BTu as sole heater for my house of 2,000 sq ft. north of Timmins ON) Don't be concerned that Lacwood pellets are made from softwood. All pellets are compressed to a standard density so it doesn't matter what kind of wood material they are made from. But, is softwood the reason why they burn so clean?