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Have owned a Quad Fire Mt. Vernon insert going on 4 years. Used New England and other brands .This year just before delivery Agway calls and says they were all out of the N.E. pellets. They were bringing a brand called inferno.. Looked on line and after reading some of the comments got very worried about what I was getting. Worries over. Have gone through about 25 bags and I am sold on the inferno. Burn clean. Low ash. Great heat. Best yet. As long as the inferno keeps performing as they do I will be a returning customer.