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I have picked up a couple of bags of martha hardwood pellets and have burned uncle jeds softwood in the last year. My stove is a harmon xxv and so far so good I dont see any more ash than my previous pellets.I think when you switch brands you need to reset your feed rate i set mine at a lower rate because hardwood burns slower than soft and I get a clean burn with a good rate of heat if your feed rate is to high your gonnna get extra non burn pellets & gunk build up.