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I agree with the last poster. These pellets burn hot initially in a clean stove, but then over time the pellets clump up, go down to a low flame, and don't seem to want to move off the burn plate. When enough pellets get pushed onto the burn plate -- burning pellets break off and drop into the ash pan (a waste). It seems there may be a resin that makes the burning pellets congeal. I'm going back to AWF Pine pellets -- no ash, no clumping --but not quite as hot.