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You must have a bad batch this year, as I am extremely disappointed in the pellets this year. I have to empty the ash pan way too often. I was pleased the past three years of purchasing these pellets, however this year they are awful.

I see many others are disappointed as well. You should seriously check to see why so many people that purchase your pellets each year are let down. I’m not talking purchasing a ton, I purchase at least 6-8 tons each year.

Perhaps it’s time to find another avenue to purchase quality product.