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This our 3rd year of having a pellet stove. My husband heard good things about this brand so we figured we would give it a try. We purchased 3 pallets! Unfortunately, they cause so much ash that we will most likely not buy them again. There are times that we can't even start the stove unless we clean the entire area which has never been a problem. Very disappointed and not returning at the moment because they are packed in our garage and can't imagine how we would return this many bags!