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Been burning Heartland pellets for a few years never had an issue until 2017-18 winter. We always clean our stove and flue out really good in the fall and it's good all winter other than regular maintenance of cleaning the stove once a week. This year we started off the winter with half a pallet of 2016 pellets and everything was great. Than we started with the pallet we bought in 2017. They aren't burning correctly. We have to dump the bowl out every couple days because pellets aren't burning. We also had to clean out the flue again because it was building up a lot of soot. Very dissatisfied!