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Very disappointed with Heartland pellets for this winter season. I have been using Heartland pellets for 4 years and never had an issue until this season. Pellets are not burning correctly and putting out a lot of black soot. The bowl is filled with unburnt pellets after about two days and yes the bowl is cleaned out regularly and clogged. I clean the stove every season by cleaning out the whole stove and cleaning the flue. My stove has always worked great until this season. I have already had to clean the flue again this season because of the high soot that is being put out. We had about a half a pallet left over from the 2016-2017 winter season and they brunt perfectly. Not sure whats wrong with these pellets but very disappointed!!! I bought 2 pallets and I think this will be the last time I buy Heartland.