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I have been a rocky mountain pellet fan for the past few years, having great results in the product. However, the last two tons of pellets I obtained from Murdoch's in Montrose, CO have been absolutely awful! The ash is unclean, clumpy, and does not fall into the ash pan like the others did. I called the Montrose Murdochs and talked with the store manager concerning my disgust and unhappiness that has all of a sudden occurred. I was told that the family in Kremmling, Co that first started the pellets recently sold out to another pellet company, Heaters. I was also told that the formula for making the pellets was changed and that probably was the reason the pellets were not performing like before. This is just terrible because I have decided to stop purchasing Rocky Mountain Pellets in the future. I was going to return them all to the store, except I live far away from the store and it would be an inconvenience to return them. Your product is no longer good......should have left things the way the were...