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Bought 10 ton this year, I stopped using them when they first opened their Schuyler plant, I got 6 bad tons that year, had bags of sawdust with pellets in them. Sent samples to New Hampshire of each lot number, they apologized, paid my dealer to come back and paid for exchange of an entirely different brand. I switched pellets and dealers after that. Unfortunately my new dealer quit delivering to my area, so I went back to old dealer and New England pellets. Very disappointed with pellets again, lots of fines and no heat on cold days. Had a ton of Dry Creek delivered just to try them, definitely produced more heat, but used them up during cold spell, hopefully February wont be as cold.