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It's Feb ,8,2018 ,and I have used pro pellets for the past 5 or 6 years and was very happy with the high heat and low ash ,well this year I bought my usual 4 ton from the same supplier and wow what a difference this year . We have to vacuum the hopper every day the pellets are so dusty my auger plugs up nearly every 2nd bag unless you vacuum the hopper , my supplier said when I questioned him that it was a quality problem on the 2nd shift because someone turned the dust screens off because of the noise . all I know is these pellets are nasty ,but as we all know all good things come to an end ,so I guess the same goes for wood pellets , And yes I tried contacting the company ,but that doesn't work any better than their pellets ,on the bright side only have 1and a half tons left ,hope they get the problem fixed .