Report comment

I've been buying about 12 bags of fireside ultra every week or so for the last 12 weeks. Just bought another 12 bags and after opening the 1st one found the product appears completely different - the pellet color changed from pretty dark (darker than the pic on this site to very light (lighter than the pic on this site), indicating they changed the wood source. Doesn't seem right to do that. Don't know how they will burn. But does anyone know how to contact the manufacturer?