6 Comments

1. Joyce Menke says:

   March 24, 2017 at 4:24 pm

   This company admitted that they stored their pellets in a building that produced condensation and caused the bags to have clumps and pellets that were not able to be burnt. As one of the distributors, we lost customers and have been fighting with them to get the refund since last year. We are still waiting as of March 24, 2017. No one is this company is able to handle this issue after agreeing that they would do so. I would not recommend this company to anyone for any business dealings.

2. barney says:

   December 27, 2016 at 1:13 am

   Hello,
   I bought western wood products pellets. I find that the pellets work fine in my quadra-fire stove. BUT when I brought the ton of pellets home from Big R, a LOT of the bags were not sealed very well, and was frustrated that I had to carefully handle the bags because of the gaping holes at the top of the bags. Pellets were all over the place, and I couldn’t stack them the way I wanted to due to limited space.
   Come on Western, do a better job at sealing your bags, and do some quality control.

3. Jen says:

   November 29, 2015 at 11:10 pm

   We love Western pellets! They burn great in our stove with less plug ups and clinkers. Very happy!

4. Nancy Napier says:

   March 11, 2015 at 12:15 am

   Western wood pellets. Worst we have ever used…residue, clumps, soot on glass. We din’t have a choice since Tractor Supply decided the season was over…dumb decision here in a mountain region.

5. Carmine Heilig says:

   January 24, 2015 at 10:42 pm

   These used to be a great product, but really regret purchasing the last ton that I did. There are so many clinkers, so much ash and debris since they changed their pellets, I would highly recommended going with a different pellet brand.

6. RS says:

   January 23, 2015 at 11:10 pm

   Although nearly anything will burn in a pellet stove, the quality of the burn and residual do have an impact on the stove. These pellets crumble rather easily. They are mixed pellets (i.e., not 100% wood and likely contain bark). The leave a lot of clinkers and residual in the pot and do not burn hot. With that said, they still work, but not as well as other brands. The Western Pellets I have are labeled as “premium” and not “super premium” as the above paragraph states. I saved $25 buying a ton of these, but definitely wish I would have spent the extra $25 on another ultra premium brand (Heartland) that I had used before.