Are you kidding on the 5 star? The pellets are great, I agree but the service is horrible. Last year it was one excuse after another, broke machinery, not open, wouldn’t return calls. This year we ordered 4 ton in June. They said they would call as soon as they started running in the fall. Them they said we could come get one ton for now. I am not going to have our friend drive the semi over for one ton. It is now November. Still on hold. Won’t call us back. I’m thinking we will get a wood stove
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Are you kidding on the 5 star? The pellets are great, I agree but the service is horrible. Last year it was one excuse after another, broke machinery, not open, wouldn’t return calls. This year we ordered 4 ton in June. They said they would call as soon as they started running in the fall. Them they said we could come get one ton for now. I am not going to have our friend drive the semi over for one ton. It is now November. Still on hold. Won’t call us back. I’m thinking we will get a wood stove