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8 Comments

1. K says:

   January 19, 2024 at 1:27 am

   Quadra Fireplace Nightmare

   

   

   (1)

   Don’t Buy

   Pros

   • Pretty. Put out excellent heat when it worked. Good sized hopper. Quiet

   Cons

   • Breaks, stops working, breaks, stops working, breaks, stops working....oh yeah....and nobody seems to be able to truly fix it. We have around $1400. in repair costs since purchasing it. It ran excellent for the 3 whole years. Had it serviced as recommended. Had it repaired 8 times. It's the prettiest thing in our living room, and it doesn't work. Beyond frustrating! I could not recommend this brand to anyone and have a good conscience. This company should be sued!

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2. Ed says:

   January 11, 2024 at 6:37 pm

   Quadra Fire CB 1200 Constant issues

   

   

   (1)

   Quadrafire CB 1200 pellet stove

   Pros

   • I owned a Quadrafire Santa Fe stove for 15 years, and was super happy with it. Only reason we "upgraded" was because the Santa Fe began to "nickel and dime" us on parts. We chose to "upgrade" to the CB 1200 for the extra BTUs, and larger size hopper. MISTAKE! For 5 years now I have been battling with the CB 1200. How? A combination of parts and "adjustments". Parts wise the stove goes through Ignitors and thermocouples like you or I change socks. Both part have been changed at least once a year since purchasing the stove. Now the part that really is annoying.... "ADJUSTMENTS" What I mean is the bolts/nuts type adjustments. The average is about once a month during heating season.... from pulling the ash dump/clinker breaker rod, the bolt that hold the gate to the firepot work themselves loose, along with the secondary ash gate/plate. I've replaced the bolts/nuts, tried using "jam nuts" to keep the bolts from loosening, but nothing works. I'm fed up! This stove is being replaced one way or another. Funny thing, I went into my local Quarda Fire dealer today, told them of my situation, and they guy picked of a huge stack of work orders and said.... I have over 30 work orders here for the exact same thing! Now looking at getting one of the "Outfitter" models. Do yourself a favor and just steer clear of the CB 1200! It may work great for a season or two....but it WILL drive you crazy having to adjust it every few weeks.

   Cons

   • -Lots of replacing parts
   • -Regular adjustment needed for it to run correctly
   • -DIRTY! Both inside and outside
   • -Ash bin/draw is not sized correctly for stove
   • -Lots of ash

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3. Johm says:

   October 31, 2023 at 4:45 pm

   

   

   (1)

   Quadra fire is a fine brand, good stove with above average performance attitudes, but beware, if anything should happen to your stove that’s when the service stops. Our pellet stove stopped working last year and nobody has a repair person. We have two Quadra fire dealers in our area and one has no repair person and the other just started out by saying we couldn’t afford her repair person, how would she know what we can afford. So should your stove need repair just forget about it. Next time we will purchase a pellet stove that comes with customer service.

   Did you find this review helpful? Yes (2) No (1)

4. Larry Sherwood says:

   November 19, 2022 at 8:27 pm

   New pellet stove /Sweet Home, Oregon

   

   

   (5)

   Purchased my quadrafire classic 1200 3/1/22, now going into our first winter. So fare stove has worked well with a couple of adjustments for better performance. Came from using a wood stove. The heat is entirely different with a pellet stove as to a wood stove. Just a matter of adjustment on my part learning how to use the pellet stove. I have found the pellet stove heat does not have the same quality of heat as the wood stove. Well as I said, it is an adjustment on my part, we well see. I have found the idea of having a thermostat controlled stove to be very convenient especially setting it to come on early in the morning when it is 25 degrees. Customer service has been good.
   Stay warm

   Pros

   • Thermostat controlled, have enjoyed this option and also being able to leave the stove running as long as I keep it full of pellets.

   Cons

   • Does not have the quality of heat as my wood stove did. But at 83 kinda hard to get out and do wood every day.

   Did you find this review helpful? Yes (8) No

5. Tim says:

   October 18, 2022 at 11:35 pm

   Piece of Crap one pile of dog shit review

   

   

   (1)

   Sucks

   Pros

   • The place I bought it from is making good money from me. Oh wait, that is a positive for them.

   Cons

   • Have spent almost as much money for Inglenook to come out and not fix it as I have spent on the stove 2 years ago. Still not working and no response from them or Hearth and Home Technologies. Only worked about 3 months total. Save your money. Very Fucking disappointed.

   Did you find this review helpful? Yes (7) No (8)

6. Phil L says:

   January 19, 2021 at 2:55 am

   Do not purchase a QuadraFire Classic Bay!

   Have one that is less than two years old pa it is pealing off door and ash tray door Quadrafire’s answer “paint has a 1 year warranty”. If this is their quality what other corners have the cut.
   Will share any photos you wish to see.

7. Rose Rocco says:

   December 29, 2016 at 9:32 pm

   A Quadra Fire Classic Bay 1200 was installed on 12/18/16. Cleaned it on 12/24. On 12/29 stove shut down. Saw the firepot was dirty so did a complete clean. Stove is connected 6o a live outlet but will not start. I called Quadra Fire and they do not help only refer, called the dealer, he knows nothing he only sells them. Called the installer, he does not know anything but installing. Finally found help but it took 7 1/2 hours of phone calls and emails. Had an Englander for 19 years, yes it needed repairs over the years but do it yourself repairs. Would I recommend this stov? Not unless I really don’t like you.

8. Chris K says:

   January 18, 2013 at 4:44 pm

   Purchased the stove in October 2012 and have been using it since. Ran about 2 tons of pellets though so far (about 100 bags) and have no problems. My house is approx 1750 square feet L shaped ranch. Stove is at one end of house in living area which is an open concept design. I set stove on 72 which keeps the living area at 72 and keeps bedrooms on opposite end of house in mid to upper 60’s. I live on LI, NY and have not used my oil heat once this winter and do not intend to. I purchased an ash vacuum and spend 10 mins every 3-4 days vacuuming out the ash. Ashpan has to be emptied every 1-2 weeks. Depending on the quality of the pellet, the glass does get dirty 24-48 hours after cleaning. No big deal. Best purchase I have made for my house. Just beware that the warranty that comes with the stove comes with parts and labor for 1 year. But if something goes wrong, you have to go through the local dealer and in my case the dealer charges me $168 just to come look at it. So the warranty is a bit of a scam