Something is definitely different with your hardwood pellets this season. No doubt about it. Everyone is bitching about your hardwood pellets this yr. We live in upstate ny & have 3 pellet stoves & have bought your product for years & have never had such problems! the soot is pure black & the windows are dirty within hours, all of our stoves are not performing and the ash is enormous. I’m sure rookies using your product this year ARENT prepared for the small explosions because the pellets aren’t igniting as soon as they should & a big pile has to accumulate then it ignites & an internal combustion of some sort happens and smoke pours out from the pressure, scared the hell out of me the first time a couple mos ago. I didn’t realize how dangerous that happening really is.blah blah We should have changed brands then. So I blame myself at this point!! We are loyal to a point of dumbness. I’m USN my husband is USMC…Our stoves need to be cleaned almost every day! We have burned 6 ton already with our propane furnace at 68•..We are both retired and VETS! We aren’t still wet behind the ears & have lived an amazing life with more to come. Sorry gonna have to cut you out of our WILL!!! Hope you can rectify the quality. We know that you pay for what you get! Can’t recommend your product anymore!